Our Warranty

As a general statement, during the first five years, we will repair for free or replace (at our option) any of our products if they are not functioning as they should. Beyond that, we will fix any of our products without charge no matter how old they are. Both commitments apply whether you are the first owner or the fifteenth.

You are, however, on the hook for the shipping, including assuring that the amp is well protected and insured. But please call first because in many cases a return will not be necessary because we can frequently pinpoint the problem over the phone and ship you a part along with instructions for a DIY repair.

Beyond that, there are a few additional caveats: naturally, free service is only available to products that have not been tampered with or abused, modified, repaired by third parties. And to resuscitate older products, we must be able to get our hands on replacement parts. But in the unlikely event that we don’t have the parts to fix your AI combo or integrated amp, we will offer a generous trade-in for the old unit toward a new one. We can then cannibalize your trade-in for parts.

Bottom line, we don't say that ours is a ”lifetime warranty” or even a ”limited lifetime warranty”. We do, however, commit to treat you the way we would like to be treated. For good.

Register an Acoustic Image product

Please call Acoustic Image to obtain return authorization and shipping instructions prior to returning any product for warranty repairs.